Last updated: 27 August 2026
These Terms of Service ("Terms") govern your access to and use of the StampRise platform, websites, and related services (the "Service").
The Service is provided by StampRise Pty Ltd (ABN 88 701 811 690), a company registered in Australia ("StampRise", "we", "us", "our").
By creating an account, accessing the Service, or entering into an Order Form with us, you agree to these Terms. If you do not agree, do not use the Service.
If you are agreeing to these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "Organiser" refer to that entity.
Participant means an individual who interacts with a Campaign, including by scanning a QR code, collecting stamps, checking in, entering a prize draw, or submitting information.
Participant Data means personal information and other data relating to Participants that is collected through the Service in connection with an Organiser's Campaign.
Campaign means an event, activation, or programme configured by an Organiser using the Service, including Digital Event Passports, check-ins, prize draws, leaderboards, scavenger hunts, and related functionality.
Organiser means the person or entity that creates an account and configures a Campaign.
Order Form means a written order, quotation, or services agreement executed between you and StampRise that references or incorporates these Terms.
Services Agreement means a signed agreement between you and StampRise consisting of an Order Form and standard terms.
Where you have entered into a signed Services Agreement with StampRise, that agreement governs your use of the Service. If there is any inconsistency between these Terms and a signed Services Agreement, the Services Agreement prevails to the extent of the inconsistency.
These Terms apply in full where no signed Services Agreement is in place, and apply to any matter not addressed in a signed Services Agreement.
You must be at least 18 years old and capable of forming a binding contract to create an Organiser account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly at support@stamprise.com if you become aware of any unauthorised access.
You must provide accurate and complete information when creating an account and keep that information current.
StampRise provides a browser-based event gamification platform. Organisers configure Campaigns, and Participants participate by scanning QR codes or accessing links, without downloading an application.
StampRise provides the technology platform only. We do not organise, host, run, or supervise your event. We do not supply, fund, award, deliver, or fulfil any prize or reward. Section 9 sets out the position on prizes in full.
We may update, modify, or improve the Service from time to time. We will not make changes that materially reduce the core functionality you have paid for during a paid term without notice.
There is no free usage tier. Account creation and Campaign setup are free of charge, but a Campaign cannot be published or made available to Participants until the applicable fee is paid, or until an alternative arrangement is set out in an Order Form.
Fees, entitlements, participant limits, and the term of your access are set out on our pricing page or in your Order Form.
Payments are processed by Stripe. By paying, you agree to Stripe's terms of service and authorise us, through Stripe, to charge your payment method for all amounts due. We do not store full payment card details.
All fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales tax, GST, VAT, withholding tax, or similar charge, other than taxes on our income.
Where an Order Form sets out milestone payments, each milestone becomes payable on the trigger stated in that Order Form.
Invoices are payable within the period stated on the invoice. We may charge interest on overdue amounts at 5% per annum, calculated daily, and may suspend the Service for non-payment in accordance with section 13.
No recurring fees. The Service is sold on a per-event basis. Each paid Campaign is charged once; we do not charge recurring fees, and there is no ongoing billing period to cancel.
Per-event and Campaign purchases. Payment is what publishes a Campaign. Fees for a specific Campaign or event are non-refundable once the Campaign has been published or made available to Participants, whichever is earlier.
Before publication. Where you request cancellation of a Campaign purchase before the Campaign has been published, contact us at support@stamprise.com and we will refund the amount paid less any onboarding, configuration, or design fees already incurred, and less any non-recoverable third party costs. Refunds are processed manually and returned to your original payment method via Stripe.
Upgrades. Where you upgrade a paid Campaign to a higher tier, you are charged only the difference between the tiers. Downgrades of a paid Campaign are not available, and no partial refund is payable for unused capacity or features.
Enterprise and milestone arrangements. Where fees are set out in an Order Form with milestone payments, amounts payable on milestones already reached are non-refundable.
Chargebacks. If you initiate a chargeback or payment dispute for an amount properly due, we may suspend your account and your Campaigns until the dispute is resolved, and you remain liable for the disputed amount together with any fees charged to us by Stripe or the card network.
Nothing in this section limits any right to a refund or remedy you may have under the Australian Consumer Law or other applicable consumer protection law.
You are solely responsible for the following in relation to each Campaign you run.
Lawfulness of the Campaign. Ensuring the Campaign complies with all laws applicable to it, in every jurisdiction where it operates or where Participants are located. This includes promotional, competition, trade promotion, lottery, sweepstakes, gaming, consumer protection, advertising, and data protection laws.
Permits and registrations. Obtaining any permit, licence, registration, or bond required for a prize draw, competition, or promotion, and paying any associated fee or levy. Some jurisdictions require registration where prize values exceed a threshold. Determining whether such a requirement applies to your Campaign is your responsibility, not ours.
Terms and conditions of the Campaign. Preparing, publishing, and honouring the terms and conditions, entry rules, eligibility criteria, and odds disclosures applicable to your Campaign.
Your content. All copy, images, logos, branding, agenda content, exhibitor listings, prize descriptions, and other material you upload or configure. You warrant that you own or are licensed to use that material and that it does not infringe the rights of any third party.
Participant-facing communications. Any privacy notice, consent request, or disclosure presented to Participants in connection with your Campaign, and ensuring that you have a lawful basis to collect and use Participant Data.
Your personnel. The conduct of your staff, contractors, exhibitors, sponsors, and volunteers in operating the Campaign, including verification of winners and handover of prizes.
Accuracy of configuration. The correctness of Campaign settings you or your representatives configure, including prize quantities, probability weights, stamp requirements, and cut-off dates.
This section applies to any prize, reward, giveaway, competition, or draw feature within the Service.
We are not the promoter. You are the promoter of any prize draw or competition run through your Campaign. StampRise is a technology provider only.
We do not supply or fulfil prizes. StampRise does not source, purchase, fund, hold, insure, award, ship, deliver, hand over, or otherwise fulfil any prize. All prizes are supplied and fulfilled by you or by a third party you arrange. Any obligation to a Participant in respect of a prize is your obligation alone.
Prize claims. Any dispute, claim, or complaint by a Participant about a prize, including non-receipt, defect, substitution, unclaimed prizes, or eligibility to win, is a matter between that Participant and you. We have no liability in respect of it.
Draw mechanics. The Service provides configurable probability weights and prize quantities. The odds, prize pool, and outcome of any draw are a product of the settings you configure. We do not verify, endorse, or take responsibility for the fairness, accuracy, or legality of the mechanics you choose.
Terminology. Certain terms, including "raffle", are regulated in some jurisdictions and are generally restricted to paid-entry draws conducted by licensed organisations. You are responsible for the terminology used in your own Participant-facing materials and for ensuring it is accurate and lawful in the jurisdictions where your Campaign operates.
High value prizes. Where prize values are high, additional registration, bonding, trust account, or reporting obligations may apply. Those obligations rest with you.
Your role. For Participant Data collected through your Campaign, you are the data controller (or equivalent role under applicable law, including "APP entity" under the Australian Privacy Act and "organisation" under Singapore's PDPA). You determine what data is collected, why, and how it is used after collection.
Our role. For that same Participant Data, StampRise acts as a data processor on your behalf and processes it only to provide the Service, in accordance with your instructions, these Terms, and any data processing terms agreed between us.
Data provided to you. Participant Data collected through your Campaign is made available to you through the Service and by export. Once you access, export, or receive that data, you are responsible for how it is stored, secured, used, disclosed, and deleted, and for compliance with all laws applicable to it.
Your own account data. In relation to the account and billing information of Organiser personnel, StampRise acts as a controller in its own right. Our Privacy Policy explains how we handle that information.
Instructions and requests. Where we receive a request from a Participant to exercise privacy rights in relation to your Campaign, we will forward it to you. You are responsible for responding.
Data processing agreement. Where required by applicable law, we will enter into a separate data processing agreement with you on request.
You must not, and must not permit any person to:
Our IP. StampRise and its licensors own all right, title, and interest in and to the Service, including all software, source code, designs, interfaces, documentation, templates, and the StampRise name, logo, and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your term, for your internal business purposes.
No rights are granted other than those expressly stated. All rights not expressly granted are reserved.
Your IP. You retain all right, title, and interest in and to your content, branding, and Participant Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, and display that material solely to the extent necessary to provide the Service to you and to comply with law.
Feedback. If you provide suggestions or feedback about the Service, we may use it without restriction or obligation to you.
Publicity. You grant us a non-exclusive, royalty-free licence to use your name and logo to identify you as a customer on our marketing website and in customer lists, in a manner that does not suggest endorsement of any specific product claim. Any other use of your name, logo, or Campaign results in marketing material (including case studies, press releases, or paid advertising) requires your prior written consent, unless an Order Form or Services Agreement expressly grants those rights. You may withdraw the licence at any time by written notice to us, and we will remove your name and logo from our marketing website within a reasonable period (not exceeding 30 days).
No uptime guarantee. Unless an Order Form or Services Agreement expressly includes a service level commitment, the Service is provided without any guarantee of uptime, availability, or uninterrupted operation. The Service depends on third party infrastructure, networks, devices, and internet connectivity that are outside our control.
Maintenance. We may perform scheduled or emergency maintenance. We will use reasonable efforts to give advance notice of scheduled maintenance likely to cause material disruption.
Support. Support is provided on the basis set out on our website or in your Order Form. Response times are targets, not guarantees, unless expressly stated otherwise in an Order Form.
Suspension. We may suspend your access to the Service, in whole or in part, immediately and without liability, where:
Where practicable, we will give notice before suspending and will restore access promptly once the cause is resolved.
These Terms apply from the date you first access the Service until terminated.
By you. You may terminate by closing your account. Section 7 governs whether any refund is payable.
By us. We may terminate these Terms and your account:
Effect of termination. On termination, your right to access the Service ends. You should export your data before termination takes effect. We will retain and delete data in accordance with our Privacy Policy.
Sections that by their nature should survive termination will survive, including sections 12, 15, 16, 17, 18, and 22.
Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under that law or any other law where doing so would be unlawful.
Where the Australian Consumer Law applies and permits us to do so, our liability for a failure to comply with a consumer guarantee in relation to services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.
Otherwise. To the maximum extent permitted by law, and subject to the paragraph above, the Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error free, secure against every threat, or fit for any particular purpose, or that it will meet your requirements or produce any particular result.
We make no warranty as to the performance, engagement, attendance, or commercial outcome of any Campaign.
To the maximum extent permitted by law, and subject to section 15:
Excluded loss. Neither party is liable to the other for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, anticipated savings, goodwill, business opportunity, or data, however arising.
Cap. Our total aggregate liability to you arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), under statute, or otherwise, is limited to the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
No cap on certain matters. The cap in this section does not apply to your obligation to pay fees, to either party's liability for fraud or wilful misconduct, or to any liability that cannot be limited by law.
Prizes. For the avoidance of doubt, we have no liability of any kind in respect of the supply, non-supply, quality, delivery, or fulfilment of any prize, or in respect of the legality of any prize draw or promotion you run.
You indemnify us, and our officers, employees, and contractors, against all loss, damage, liability, cost, and expense (including reasonable legal costs) arising out of or in connection with:
We will notify you promptly of any claim to which this indemnity applies, allow you to participate in its defence, and not settle it without your consent, which must not be unreasonably withheld.
Each party may receive confidential information of the other. Each party must keep the other's confidential information confidential, use it only for the purposes of these Terms, and disclose it only to personnel and advisers who need to know it and who are bound by equivalent obligations.
These obligations do not apply to information that is public through no fault of the receiving party, was already known to the receiving party, is independently developed, or is required to be disclosed by law or a regulator.
The Service integrates with third party services, including Stripe for payments and other providers listed in our Privacy Policy. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability, or content of third party services.
We may update these Terms from time to time. Where a change is material, we will give at least 30 days' notice by email or in-product notice before it takes effect.
If you do not accept a material change, you may terminate your account before the change takes effect and we will refund a pro-rata portion of any prepaid fees for the unused period. Continued use after the effective date constitutes acceptance.
Changes do not apply retrospectively to a signed Services Agreement already in force.
Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, act of government, industrial action, failure of telecommunications or internet infrastructure, or failure of a third party provider. This does not excuse any obligation to pay amounts already due.
Assignment. You may not assign or novate these Terms without our prior written consent. We may assign or novate these Terms to a related entity or in connection with a merger, acquisition, or sale of assets, on notice to you.
Entire agreement. These Terms, together with any Order Form, Services Agreement, and our Privacy Policy, form the entire agreement between the parties in relation to the Service, and supersede all prior discussions and representations.
Severability. If any provision is held invalid or unenforceable, it is severed and the remainder continues in full force.
No waiver. A failure or delay in exercising a right does not waive that right.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
Notices. Notices to us must be sent to legal@stamprise.com. Notices to you will be sent to the email address on your account.
Governing law. These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from them.
StampRise Pty Ltd (ABN 88 701 811 690)
Level 1, 63-73 Ann Street,
Surry Hills, NSW 2010,
Australia
General enquiries: support@stamprise.com
Legal notices: legal@stamprise.com