Passport Recovery

How organisers set it up

1. 1

   Pick a recovery mode

   Open Registration & Access and choose Passport recovery mode: Exact name and email match (lower security), Name, email and secret answer (medium security), or Email verification (higher security). Swoogo badge verification appears only when the Swoogo badge integration is enabled.

2. 2

   Check the required fields

   New Passports that require both name and email start on exact name and email match. The secret answer mode requires both name and email, so StampRise turns those fields on and locks them while it is selected.

3. 3

   Test a recovery

   Join as a test participant, clear the browser session and recover from the entry screen. Confirm the result matches what you expect for the mode, including the inbox step for email verification.

What participants experience

A participant who cannot find their Passport recovers it from the entry screen. What they must provide depends on the mode: their exact name and email, those plus a secret answer chosen from a fixed list when they joined, or a link they open from their email. Recovery continues the same Passport rather than starting a new one.

Settings and controls

Reporting

A recovered participant keeps one Passport record, so stamps, points and reward progress stay together in your reports. Review attendee records if you suspect a duplicate was created instead.